Refund and Returns Policy
At Associazione Alumni SAA, we aim to ensure a fair and transparent experience for all attendees of the SAA Horizons 2025 event. Please note that ticket fees are collected solely to cover the association’s event organization costs.
1. Event Cancellation
If the event is canceled, you are entitled to a refund of the ticket price (excluding service/booking fees, up to 13%), as per Italian law.
- Refunds will be processed to the original payment method within 14 days of approval.
- Submit requests within 30 days of the cancellation notice via info@associazionesaa.it.
2. Event Postponement
If the event is postponed:
- Your ticket remains valid for the new date.
- If you cannot attend, request a refund within 30 days of the announcement, or opt for a 12-month voucher redeemable for future events.
- Refunds exclude service fees.
3. Significant Changes
If significant changes (e.g., venue or key speakers) prevent your attendance, you may request a refund within 30 days of the announcement. Refunds follow the same process as cancellations.
4. Personal Circumstances
Refunds are not available for personal reasons (e.g., illness or scheduling conflicts). Consider cancellation insurance if available.
5. How to Request a Refund
- Email with your order number.
- For physical tickets, return the original to the provided address within the specified timeframe.
- Refunds will be processed within 14 days to the original payment method.
6. Additional Notes
- Service Fees: Booking or intermediary fees are non-refundable, per Italian ticketing practices.
- Force Majeure: In extraordinary circumstances, we may offer a 12-month voucher instead of a cash refund, as allowed by law.
- Consumer Rights: This policy complies with Italian and EU consumer laws. For concerns, contact the European Consumer Centre Italy.